Save IT staff time for more important projects

End-user computing is one of the traditional core functions of IT organizations. In the face of the upheaval that hybrid and remote work have brought, it’s time to rethink traditional approaches. Legacy processes relied on office settings that enforced close physical proximity of employees as well as the IT, HR, and other teams that supported them. Those assumptions no longer hold, turning end-user computing into a logistics-heavy work process that consumes huge amounts of costly IT staff time.

Firstbase modernizes the distributed workforce equipment process with a single platform including SaaS automation and a global supply chain operation. The result is far better employee experiences, dramatic staff time savings, significantly improved asset recovery and reuse, and lower shipping costs.

Drive higher IT value

Equipping distributed workers is a hard and costly. Modernizing with Firstbase not only upgrades your employee experience, but delivers huge efficiency savings so you can devote more resources to the highest value projects.

Shift IT forward

Remote work drives historic new scale and complexity for end-user computing. Modern IT leaders are responding by re-platforming the entire employee equipment lifecycle.

Modernize end-user computing

End-user computing is one of the traditional core functions of IT organizations. In the face of the upheaval that hybrid and remote work have brought, it’s time to rethink traditional approaches. Legacy processes relied on office settings that enforced close physical proximity of employees as well as the IT, HR, and other teams that supported them. Those assumption no longer hold, turning end-user computing into a logistics-heavy work process that stretches the productivity and patience of the most well-meaning IT staff.

Firstbase offers modern IT teams the opportunity to fundamentally change end-user computing with a combination of SaaS-driven employee self-service and workflow autonation, paired with outsourced service actions that are executed at scale on a global basis.

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Take the lead in transformation

Replatform for success

Leapfrog legacy end-user computing practices. Overcome geographic, supply chain, and asset tracking challenges. Deliver great employee experiences. Get powerful SaaS self-service and administrative automation fused with world-class physical operations.

Uplevel IT impact

Modern IT leaders understand that to focus on high value digital transformation and business innovation projects, you need to let go of low value, asset-focused tasks.

Firstbase not only takes on the challenging day-to-day end-user computing load, but transforms it into positive employee experiences, and automated workflows.

Maximize IT talent

Retaining IT personnel is more difficult than ever, especially for staff that is trapped performing low-value tasks. Offload highly demanding end-user computing logistics to the Firstbase platform so you can retain precious IT talent and focus them on projects that will drive their careers and your whole team’s impact upward.

“Firstbase has provided employees with a sense of trust that they will be able to receive their new devices in a timely fashion. It also is extremely helpful with retrieving devices from exiting employees who are remote.”

Kofi Friar

Senior Technology Manager,
Code Academy

The Firstbase commitment to sustainable operations

We implement sustainable practices across our physical operations, from responsible recycling, to using ground vs. air transportation whenever possible while meeting fast response times, to optimizing packaging for lowest material use and highest reuse. We also ensure through certified recycling that no device goes into landfill.

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