Answer: IT Asset Disposition (ITAD) is how Firstbase helps you securely retire hardware, including:
1)Reverse logistics
2)Secure data erasure and/or physical destruction (NIST 800-88 compliant)
3)E-waste recycling
4)Re-marketing and resale for credit (vi)

Answer:
1) NIST 800-88 Compliant Data or Physical Destruction: Devices are either securely wiped using NIST 800-88 compliant overwriting software or physically destroyed in accordance with the same standard. Physical destruction is used when devices are locked, unable to power on, or otherwise inaccessible to the software.
2) Certificate of Destruction (COD): A certificate is uploaded to the Firstbase platform for every retired asset, whether it was data-wiped or physically destroyed.
3)Responsible Recycling: Devices that cannot be resold are recycled in accordance with local e-waste regulations.
4)Re-marketing & ITAD Credits: For customers opted in to our credits program, a portion of the resale proceeds is returned as a credit that can be applied to any future Firstbase invoice.

Answer: Recycling and CODs are available in all countries where Firstbase operates a local warehouse. View our full capabilities by region here. ITAD Credits are currently offered in the US, UK, EU, and Canada.

Answer: Yes, you’re welcome to use your own ITAD vendor if preferred. Just email support@firstbase.com with a csv file containing the list of equipment (including serial numbers) for ITAD. Provide us with the delivery address, POC and any shipping instructions to coordinate the shipment with your provider. Once we receive your request, we’ll mark the devices for destruction in the platform on your behalf. When the assets leave our facility, we’ll archive them with the deploy status “Decommissioned By Employer.” Please don’t use the platform’s ITAD features—those are specifically for Firstbase-managed ITAD services.

Answer: Laptops, phones, and tablets come with a COD. They are also eligible for credits if you’re opted into the program. Other equipment—like monitors and accessories—is responsibly recycled but doesn’t qualify for credits or CODs. For monitors, we upload a certificate of e-waste instead, where available.

Answer: You’ll see an “End of Life Disposal Fee” on your order form—this covers warehouse handling, data erasure, COD issuance, logistics, and recycling. It’s charged per item for laptops, phones, tablets, and monitors. All other items are responsibly recycled at no additional cost.If your equipment is resold, you’ll receive the full resale credit. Any ITAD service fees are billed separately—they’re not deducted from your credit.

Answer: It can take up to 60–90 days from the date you request recycling to receive your COD, depending on the region and the condition of the device. In supported regions, if the device powers on and isn’t locked, we’re able to wipe it in-house before shipping it to our ITAD partner, which speeds things up.

You can view our Service Level Objectives by region here.

If your device is eligible for resale, it can take up to an additional 90 days to be sold on secondary markets. Credits are issued quarterly, based on the resale earnings from the previous quarter.

Answer: Yes, our data destruction process meets or exceeds NIST 800-88 standards in all regions where we offer ITAD services. In the US, this also covers the older DoD 5220.22-M guidelines. We typically use Bitraser or Securaze, though tools may vary by region. If you’d like details about a specific location, please reach out.

Answer: Today we partner with Ingram Micro, TAMS, DMD, and ALSO to provide global coverage. Our partner network is always evolving, but we only work with vendors that meet strict standards—this means certified facilities (ISO, NAID, or comparable), a strong industry reputation, and a NIST 800-88–compliant data destruction process.

Answer: Security is at the core of everything we do. Firstbase is built with enterprise-grade security to ensure that every device deployed, managed, and retrieved remains protected, compliant, and fully controlled throughout its lifecycle. We are SOCII and NIST compliant.