Automate Device Management with ServiceNow and Firstbase
Automate asset management, streamline IT workflows, and eliminate manual tracking. Say goodbye to disconnected systems and hello to a fully synchronized IT ecosystem.
Automate asset management, streamline IT workflows, and eliminate manual tracking. Say goodbye to disconnected systems and hello to a fully synchronized IT ecosystem.
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Keeping track of IT assets across distributed teams can be a nightmare. With Firstbase + ServiceNow, every device is automatically logged, monitored, and updated in real-time, eliminating manual data entry and reducing the risk of lost or misplaced equipment. Whether provisioning a new laptop, managing refresh cycles, or tracking hardware across multiple locations, you’ll have full visibility into every asset at every stage of its lifecycle.
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A seamless employee experience starts with the right technology. With Firstbase, HR and IT teams can automate device provisioning directly within ServiceNow, ensuring that new hires receive their equipment before their start date. On the flip side, automated retrieval workflows guarantee secure and timely device returns from offboarded employees, minimizing security risks and asset loss. No more last-minute scrambling—just a frictionless onboarding and offboarding experience.
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IT teams need more than just a list of devices—they need real-time actionable insights. With Firstbase + ServiceNow, you get a live asset registry with up-to-the-minute tracking on device status, location, and usage history. Every movement is automatically logged, ensuring compliance with security policies, data protection regulations, and company asset controls. Whether responding to an audit, enforcing IT policies, or tracking warranty status, you’ll always be one step ahead.
IT teams are stretched thin. Managing assets manually eats up valuable time that could be spent on higher-priority initiatives like security, infrastructure, and innovation. The Firstbase + ServiceNow integration eliminates tedious admin work by automating provisioning, tracking, and retrieval, so your team can focus on driving business value instead of chasing down laptops. Less manual work, more IT efficiency.
Gain complete visibility into every device in your organization—where it is, who’s using it, and its current status. With automated asset updates directly within ServiceNow, IT teams can track the full lifecycle of devices without relying on outdated spreadsheets or manual input. Never lose sight of your assets again.
No more delays or missed equipment handoffs. Ensure every new hire has the right devices on day one with automated provisioning, shipping, and tracking—right from ServiceNow. When employees leave, Firstbase streamlines retrievals, secure device wiping, and redeployment, reducing asset loss and security risks. Seamless transitions, from start to finish.
Integrate Firstbase with ServiceNow now and take control of your IT assets—without the manual work.
Visit the Firstbase Integration Hub and connect your account
The Firstbase Integration Hub allows you to connect to your preferred HRIS, ITSM, SSO and MDM Applications.
Sync your information
Allow data permissions.
Ready. Set. Go
Your connection will now be enabled and you can start the integration in the "Active Integrations tab".
The integration runs every time an asset is created or update. It may take up to 5 mins. for the changes to reflect in your ServiceNow instance.
Setting up ServiceNow integration is done via an OAuth 2.0 client and requires a ServiceNow admin role. You’ll have to:
You can sort your Assets by the latest "Updated At" in ServiceNow and it should reflect the latest updates.
Assets assigned to Offices will be tagged with your office as the "Location" in ServiceNow. To make sure this works well, you must create
your offices locations in Firstbase and make sure their name matches the name you use for them in ServiceNow.
Please contact your CSM so he can share your request with the product and engineering team.
Our Guaranteed, industry leading service and worldwide coverage provide peace of mind for any global team. With Firstbase's next-level automation and in-house infrastructure, quality always comes first for our users
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Per 1,000 Employees
