IT teams can eliminate ticket bottlenecks, streamline employee onboarding, and maintain real-time asset visibility without extra admin work. Say goodbye to lost devices and disconnected workflows—this integration ensures IT service requests are resolved faster.
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IT service desks are flooded with asset requests, often requiring manual approvals, ordering, and tracking. With Firstbase + Jira Service Management, asset provisioning is fully automated—from request to fulfillment. Employees submit requests through Jira, and Firstbase instantly assigns, configures, and ships the required devices without IT intervention. Pre-set approval workflows ensure only authorized requests are fulfilled, and tracking details are automatically updated in Jira, keeping IT teams informed in real time.
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Firstbase ensures new hires receive their equipment before day one by syncing with Jira’s onboarding workflows. Devices are provisioned, pre-configured, and shipped automatically, so employees are ready to work from the moment they log in. When employees leave, automated retrieval workflows trigger packaging, shipping instructions, and tracking updates—eliminating the hassle of manually coordinating device returns. Once retrieved, assets are securely wiped, redeployed, or decommissioned, reducing asset loss and enhancing security.
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IT teams need full visibility into every asset at all times. Firstbase provides a real-time, automated record of every device, allowing IT to track issued and returned equipment, monitor compliance with audit logs, and ensure NIST and SOC 2-compliant device retrieval, wiping, and disposal. Whether preparing for an audit or optimizing operations, the integration gives IT teams the insights they need to stay in control.
Instead of spending hours manually assigning, tracking, and retrieving assets, Firstbase automates the entire process. Manual data entry is eliminated, IT and HR data stay in sync, and asset workflows adjust in real time as updates happen in Jira Service Desk. With reduced operational overhead, IT teams can focus on higher-value initiatives like security, automation, and infrastructure scaling instead of chasing down devices.
Stop handling asset requests manually. Firstbase integrates directly into Jira Service Management, automatically fulfilling IT hardware requests and keeping teams equipped without IT intervention.
Ensure employees always have the right equipment when they need it. Automate device shipments for new hires and trigger secure retrieval workflows for offboarding, keeping IT logistics effortless and compliant.
Simplify IT asset management, reduce administrative overhead, and keep employees equipped at scale. Connect Firstbase with Jira Service Desk today and automate IT workflows like never before.
The integration runs every time an asset is created or update. It may take up to 5 mins. for the changes to reflect in your Jira instance.
Setting up the integration is done via an OAuth 2.0 client and requires a Jira Service Desk admin role. You’ll have to:
Yes, you can click Stop next to any of your workflows and restart it when you like!
Any employee that you onboard/offboard while the integration is stopped, may need to be created manually.
You can sort your Assets by the latest "Updated At" in JSD and it should reflect the latest updates.
It runs once a day from the moment you start the initial sync.
Please contact your CSM so he can share your request with the product and engineering team.
Our Guaranteed, industry leading service and worldwide coverage provide peace of mind for any global team. With Firstbase's next-level automation and in-house infrastructure, quality always comes first for our users
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Per 1,000 Employees
