✔️ Adoption of MDLS will double by 2028, rising from fewer than 35% today.
✔️ Circularity (redeployment and repurposing) is now a key capability Gartner calls out.
✔️ Vendors are unbundling and offering both CapEx and OpEx procurement flexibility.
✔️Modern approaches (DEX tools, automation) replace manual device management.
Teams often deal with delayed deliveries, poor retrieval rates, and limited visibility into assets. Manual follow-ups and disconnected systems create avoidable costs, risks, and operational drag.
In this Market Guide, Gartner® recommends to take advantage of modern services by selecting MDLS vendors that provide experiences and services through DEX tools and automated approaches, rather than just traditional manual processes. This helps ensure an improved DEX and reduces overhead.
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